Professional Commercial Photographer
based in Curaçao

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“Making products speak customers”

Return Policy-General

Rest of the World

Last updated on March 16, 2026

At Elton Browne Photography, we want you to have a clear understanding of our return and exchange rules. Please read our policy carefully to understand your rights based on the reason for your return.

1. Return Reasons, Windows, & Fees

Google Merchant Center requires us to explicitly state our policy for different types of return reasons. Please see the guidelines below:

A. Defective, Damaged, or Misprinted Items (Merchant Error)

  • Return Accepted: Yes.

  • Wrong item received (merchant error) — Return accepted: Yes.

  • Return Window: You have 30 days from the date the product is received to submit a claim. (For packages lost in transit, claims must be submitted within 30 days of the estimated delivery date).

  • Return Shipping Fee:No Cost. Elton Browne Photography will cover the return shipping costs for items that are defective, damaged, or misprinted.

  • Restocking Fee:No restocking fee applies.

  • Resolution: We will provide a free replacement or a full refund to your original payment method.

B. Customer Remorse (Changed Mind / Wrong Size)

  • Do you accept returns for customer remorse? No.

  • We do not accept returns, issue refunds, or offer exchanges for buyer's remorse, changing your mind, or ordering the wrong size.

  • Return Shipping Fee: Not applicable (Returns not accepted).

  • Restocking Fee: Not applicable (Returns not accepted).

C. Unclaimed Packages & Wrong Address

  • Policy: If a package is returned to our facility because you provided an insufficient address or the package went unclaimed, the order is not eligible for a standard refund.

  • Fees: You will be responsible for the actual shipping costs to reship the item to the correct address. Returned items are stored at a facility cost of $15.00 USD. Items not claimed within 30 days are donated to charity.

2. Item Condition Requirements

For the rare cases where a physical return is requested and approved by our support team, the items must be:

  • New, unused, and unwashed

  • In their original packaging with all tags and accessories included.

Non-Returnable Items:

  • Sealed goods (e.g., face masks) are strictly non-returnable due to health and hygiene reasons once unsealed after delivery. Any returned face masks will be disposed of without a refund.

  • Digital images, digital downloads, and digital services are final sale.

  • Gift cards, personalized items, perishable goods, and clearance items.

3. How to Initiate a Return or Report an Issue

To request a return or report a problem with your order, contact us first. Please do not send items back without approval, as unapproved returns may not be processed.

  1. Contact us within the return window.

2. Include the following in your message

  • Order number

  • The return reason (choose one):

    • Defective item

    • Damaged item

    • Misprinted item

    • Wrong item received

    • Package marked delivered but not received

3. Wait for approval and instructions

  • If your request is approved, we will send you the next steps. This may include:

  • A return shipping label (for eligible merchant-issue returns)

  • Instructions for a replacement shipment

  • Refund confirmation (if a refund is approved)

    4. Approved returns must be sent back By Mail.

4. Special Regional Exemptions

A. Customers Residing in Brazil (Right of Regret)

Customers residing in Brazil who regret a purchase must contact us at eltonbrownephotography.com/contactto express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partially. In these cases, a refund will not be possible.

B. EU Consumers According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

  1. The supply of goods that are made to the consumer's specifications or are personalized.

  2. Sealed goods that were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons. Therefore, we reserve the right to refuse returns at our sole discretion based on these EU exemptions.

5. Refund Processing Time

If your refund for a damaged or defective item is approved, it will be processed. A credit will automatically be applied to your credit card or original method of payment. Please allow 5 to 10 business days for the refund to appear in your bank account, depending on your financial institution.

This Policy shall be governed and interpreted following the English language, regardless of any translations made for any purpose whatsoever.

Policy Update Disclaimer:
We may update this policy from time to time. Please review the latest version before initiating a return.